VERTU Hotels and Resorts — Frequently Asked Questions

What is VERTU Hotels and Resorts?
VERTU Hotels and Resorts is a curated collection of independent luxury boutique hotels and private residences across Europe, founded in 2018 by Gérald Lampaert. The brand focuses on refined service, privacy, local architecture, and prime locations for discerning travelers.

Where can I find VERTU hotels and residences?
The collection spans coveted European destinations including France, Italy, Portugal, Spain, Switzerland, the United Kingdom, Germany, Ireland, Latvia, and the Czech Republic, with more being added. Explore the portfolio by destination to find city icons, seaside escapes, and countryside retreats.

What types of properties are in the VERTU collection?
VERTU features five-star and distinctive four-star boutique hotels, heritage addresses, and VERTU Residences such as villas, chalets, and grand-canal apartments that pair privacy with hotel-style services. Examples include Les Villas de Misincu in Cap Corse, Les Chalets near Mont Blanc, Palazzo Garzoni in Venice, and Les Villas de Gallici in Aix en Provence.

What are the benefits of booking with VERTU?
Booking with VERTU unlocks exclusive guest perks like early check-in and late check-out, welcome gifts and drinks, daily continental breakfast, extra hotel credit, potential automatic room upgrades, special discounts, and every third night free on select stays. Benefits are subject to availability and shown with the VERTU stamp on hotel pages.

Do you offer the best rate or added value compared with other sites?
VERTU’s close ties with its member properties allow the brand to offer some of the best rates available along with exclusive value-adds not typically found elsewhere, such as upgrades and tailored perks.

How do I book a VERTU hotel or residence?
Use the “Find Hotels” booking button on the site to check live availability and confirm your stay. For multi-stop itineraries or complex trips, contact Travel Design to craft a bespoke plan.

What is VERTU Travel Design?
Travel Design is VERTU’s custom trip planning service for honeymooners, families, and culture seekers who want a fully personalized European journey using VERTU hotels and residences as the base, with insider experiences layered in.

Do you offer private villas and apartments?
Yes. VERTU Residences offers handpicked private homes with hotel-level services, including sea-view villas in Corsica and Ibiza, Alpine chalets near Mont Blanc, and grand apartments on Venice’s Grand Canal.

Can VERTU arrange business meetings and executive retreats?
Yes. VERTU Business curates characterful boardrooms, salons, and lounges for executive committees, workshops, small seminars, and leadership offsites, with AV, Wi-Fi, catering, and a corporate service concierge to tailor the agenda.

Is VERTU suitable for honeymoons and romantic getaways?
Absolutely. Many addresses combine intimate design with standout dining, wellness, and scenic settings, and the Travel Design service can build a romantic itinerary around your preferred destinations and dates.

What is VERTU’s approach to sustainability?
VERTU’s sustainability policy aligns with global hospitality standards and the principles of the Global Sustainable Tourism Council, guided by the UN Sustainable Development Goals. The focus includes preserving local heritage and culture, protecting the environment, and fostering social responsibility.

I manage a boutique hotel. How can I join the VERTU collection
Hoteliers can apply via “Join the Collection” to access VERTU’s affiliation programs, operational and strategic support, and distribution stack. VERTU is a D-Edge preferred partner, and programs are designed to preserve each property’s independence while growing visibility and revenue.

What reservation and distribution technology does VERTU use?
Member hotels benefit from state-of-the-art reservation and distribution technology, with VERTU listed as a D-Edge preferred partner.

Do you have a loyalty program?
While there is no public points-based program, VERTU focuses on immediate guest value through exclusive on-stay perks like upgrades, credits, and complimentary nights, highlighted with the VERTU stamp on hotel pages.

What are check-in and check-out times?
Times vary by property. You will find them during the booking flow and on your confirmation. Early check-in and late check-out may be available as part of VERTU guest benefits or upon request.

What is the cancellation policy?
Policies differ by hotel and rate type. Review the conditions in the booking engine before purchase and on your confirmation email. Flexible rates typically allow changes within a certain window while advance purchase rates are usually non-refundable.

Are VERTU properties family friendly and do you accept pets?
Many addresses welcome families and some accept pets. Check the individual hotel page for child amenities, extra bed policies, and pet acceptance before booking.

How do I contact VERTU for reservations, partnerships, or press?
Use the “Contact” page to reach the team for bookings, corporate requests, or media inquiries.